FAQ

We are a Netherlands based company with fullfilment facility based in the UK. All orders EU/UK are dispatched within 48 hours.

We offer Free Delivery on all orders over £50, but you can also choose the Next day Delivery if you are from the UK. All international orders are being despatched via Royal Mail which works with your local post office.

You should receive your tracking number after your order has been dispatched. Based on your chosen courier method, you can track your order on their websites. Please note, we only use DPD or Royal Mail. If you have used an incorrect email address, you may not receive the email. Please contact us and we will amend it for you.

Once you receive your tracking number, please allow 24 hours for the tracking to update.

After your payment is verified, it takes up to 24 hours to process and ship your order. This does NOT include weekends or holidays. Purchases made after 1 pm GMT+1 will be shipped out the following day. If you order after 1 pm GMT+1 on a Friday, your order will likely be shipped out on the following Monday. In some cases, despatch may take longer due to high demand or unusual circumstances.

If you have not received your order confirmation email within 10 minutes, please check your Spam folder first. If you cannot find it, please contact us at sales@nutritionfirst.eu and we will make sure you receive it.

Please get in touch with us at sales@nutritionfirst.eu or Facebook ASAP. Once the item is dispatched, we cannot change your order and you will have to return the item following our Return Policy. Please be aware, our business hours are Mon-Fri 9 am – 5 pm.

Did you receive a damaged item? Please reach out to our Customer Support team within 24 hours of delivery.