Shipping and Return Policy
Royal Mail workers are taking strike action on 26 and 31 August and 8 and 9 September 2022. This means that there may be significant delays on deliveries, which is outside of our control . We highly recommend using DPD on the checkout for the Next Day Delivery. We’re sorry for the disruption this is likely to cause you.
All UK Mainland orders are sent within 1 working day and are normally delivered within 2-3 business days of your order being placed depending on which delivery service is applicable, all orders under 1Kg are sent Royal Mail First Class Signed For which Royal Mail aim to deliver next working day but this is not a guaranteed service. Orders over 1Kg are sent with DPD (usually) and this is a 48 hour delivery service, also not guaranteed. All orders received by 2pm are usually sent the same day, we will try to send orders received later the same day too but it depends upon the time of collection by our couriers. Orders over £100 are eligible for Special Delivery (1-2 business days) by Royal Mail.
Selected SARMs are eligible for FREE delivery under £50. The option will appear in the cart and needs to be selected.
Next day delivery
If you used NEXT day delivery, your order will be dispatched same day or day after. We use Royal Mail Special Delivery which is guaranteed by 1pm. The order must be made before 2pm excluding Saturdays. If next day delivery service is bought on Saturday, it will be sent on Monday and delivered on Tuesday. We charge flat rate of 4.99. This can be subject to a change and late delivery may occur if there is high demand or bank holidays.
Once orders are in transit with Royal Mail and DPD we cannot add any changes to address details, we have no control over delivery times therefore we cannot be held responsible for any late deliveries. The cost of delivery is £3.50 (some of the products have FREE delivery) and all orders have FREE Delivery if the order is over £49.99. That is only applicable for UK orders.
The rest of the world delivery
All Europe and Rest of World orders under 2kg are sent by Royal Mail International Signed For service, all orders over 2kg will be sent via one of our courier services charged at maximum £7.50 depending on weight of package. A signature is required upon delivery. These services will take approximately 5-21 working days. The shipping to certain countries can take much longer due to BREXIT. Please contact us if you do not receive your order within 25 days outside UK.
If we have a shortage of any particular product you may have ordered we will contact you with alternative colours, flavours, sizes or styles. If none of the alternatives offered are acceptable we will give you an anticipated delivery date for the out of stock items to arrive with you, if this is unacceptable we will send you an e-mail to confirm cancellation of the order and a full refund will be credited to your Credit/Debit Card.
Any Unsuitable Items will be accepted for Exchange or Refund (Excluding Special Offers which are non-returnable and non-refundable) within 30 days of receiving your order only if returned un-opened with seals intact on Supplements are in Original Packaging and Tags still attached accompanied by a copy of Nutrition First Invoice. The Customer will be liable for the Return Postage Costs. This apply on domestic orders only.
No Refunds or Exchanges will be sent until Nutrition First receive Original Purchase to returns at 14 Alstonfield drive, Derby, DE22 2XF, it is advised to use Recorded Delivery as proof of Postage/Delivery.